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	<title>The Tendo View &#187; iphone</title>
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	<link>http://www.tendocom.com/view</link>
	<description>Insights and analysis for your strategic communications</description>
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		<title>Apple&#8217;s subtle brand marketing triumph</title>
		<link>http://www.tendocom.com/view/apples-subtle-brand-marketing-triumph-1398</link>
		<comments>http://www.tendocom.com/view/apples-subtle-brand-marketing-triumph-1398#comments</comments>
		<pubDate>Thu, 08 Oct 2009 22:37:06 +0000</pubDate>
		<dc:creator>David Vespremi</dc:creator>
				<category><![CDATA[First Person]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[Blackberry]]></category>
		<category><![CDATA[brand messaging]]></category>
		<category><![CDATA[iphone]]></category>
		<category><![CDATA[metrics]]></category>

		<guid isPermaLink="false">http://www.tendocom.com/view/?p=1398</guid>
		<description><![CDATA[In this humble marketer's opinion, overshadowing the "there's an app for that" TV commercials, the white-corded iPod billboards, the "I'm a Mac" print ads,  and even the seminal 1984 George Orwell-inspired Superbowl launch commercial is Apple's biggest marketing triumph, which cost $0.00 to produce and consists of just four words...]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-medium wp-image-1403" title="Apple" src="http://www.tendocom.com/view/wp-content/uploads/2009/10/2811631043_3bc3eaa3c3-210x300.jpg" alt="Apple" width="210" height="300" />In this humble marketer&#8217;s opinion, overshadowing the &#8220;<a href="http://www.youtube.com/watch?v=szrsfeyLzyg">there&#8217;s an app for that</a>&#8221; TV commercials, the white-corded <a href="http://farm3.static.flickr.com/2397/1591884993_ddf1e6bcdc.jpg">iPod billboards</a>, the &#8221;<a href="http://www.apple.com/getamac/ads/">I&#8217;m a Mac</a>&#8221; print ads, and even the seminal 1984 George Orwell-inspired <a href="http://www.youtube.com/watch?v=OYecfV3ubP8">Super Bowl launch commercial</a> is Apple&#8217;s biggest marketing triumph, which cost $0.00 to produce and consists of just four words:</p>
<p><span style="color: #ff0000">&#8220;Sent from my iPhone&#8221;</span></p>
<p>Cribbed from the “Sent from my BlackBerry® wireless device” message that was presumably designed to alert the recipient that typos and brevity were to be overlooked and forgiven, the &#8220;Sent from my iPhone&#8221; message doesn&#8217;t even need to identify the handheld by category—all it needs to do is name it.</p>
<p>And this brilliant bit of brand messaging, seen by (I assume) millions of eyeballs each day (especially when considering the &#8220;posted wirelessly&#8221; counterpart for message boards and blog posts) goes to an important lesson in marketing:</p>
<p>Go for the low-hanging fruit. Sometimes the most direct way to plant a branded message is the most effective and affordable.</p>
<p>I once worked in-house for a packaged goods company and we would spend countless hours poring over CPMs, CPCs, and pass-along rates to try to get a bead on getting our message in front of the right audience at the right time for the least amount of money.</p>
<p>Despite shipping tens of thousands of products globally each year, we had overlooked the power of a simple packaging insert that says to the excited new buyer, &#8220;Hey, we appreciate your purchase. Did you know we also offer X, Y and Z?&#8221;&#8211;with a corresponding coupon to sweeten the deal towards a subsequent purchase.</p>
<p>There wasn&#8217;t much that could touch our bang for the buck. We were seeding the message with a welcoming audience (someone who had already pledged some allegiance to the brand with an initial purchase), the timing was perfect (the message landed while the customer was still excited about the new acquisition), and we were talking to the right kind of buyer (someone already predisposed to liking what we had to offer). The coupon redemption was proof positive that the message either did, or didn&#8217;t, influence subsequent purchasing behavior.</p>
<p>Compare this to spending money on a TV commercial, a print ad, an online banner, or a glossy direct-mail piece and it becomes obvious that from a prospecting perspective, the cheap, old-school packaging insert was untouchable.</p>
<p>Another great example is the &#8221;<a href="http://www.performancepartsinc.com/images/mobiloilcap.jpg">factory filled with Mobile One</a>&#8221; message that&#8217;s printed on the oil filler caps of high-end performance cars like Porsches and Mitsubishi&#8217;s stonkingly fast <a href="http://www.mitsubishicars.com/MMNA/jsp/evo/08/index.do">Lancer Evo</a>.</p>
<p>No doubt <a href="https://www.mobiloil.com/USA-English/MotorOil/Home/Homepage.aspx">Mobile Oil </a>pays for this placement in the form of free or subsidized oil to the manufacturer, licensing rights, or some combination thereof, but there is little doubt that in terms of placing a message in the right place, at the right time, to the right audience, a tiny branded message with a logo (generally the only one in the entire engine compartment) is the best bang for the buck in terms of influencing future purchasing behavior.</p>
<p>So when the sea of metrics and spreadsheets becomes a blur, remember to take a step back and think about this question for a moment: Is there something obvious you could be doing that you aren&#8217;t already doing to connect with your customers?</p>
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		<title>10 killer iPhone apps for marketers</title>
		<link>http://www.tendocom.com/view/10-killer-iphone-apps-for-marketers-1117</link>
		<comments>http://www.tendocom.com/view/10-killer-iphone-apps-for-marketers-1117#comments</comments>
		<pubDate>Tue, 08 Sep 2009 23:25:00 +0000</pubDate>
		<dc:creator>David Murphy</dc:creator>
				<category><![CDATA[Editor's Picks]]></category>
		<category><![CDATA[Insight]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[app]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[calculator]]></category>
		<category><![CDATA[campfire]]></category>
		<category><![CDATA[domain]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[iphone]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[organization]]></category>
		<category><![CDATA[salesforce]]></category>
		<category><![CDATA[sem]]></category>
		<category><![CDATA[seo]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[whiteboard]]></category>

		<guid isPermaLink="false">http://www.tendocom.com/view/?p=1117</guid>
		<description><![CDATA[We're going to make it easy for you marketers to combine your profession with your portable. We've rounded up some of the best iPhone apps that marketers should have on their phones, everything from the real-time searches of social media to Web analytics. We've left few stones unturned--with more than one billion apps in the Apple iPhone store, it's always tough to find the gems. Here are a few of the best.]]></description>
			<content:encoded><![CDATA[<p>Ahh, the iPhone. One part cell phone, two parts Internet device, four parts customized application craziness. It&#8217;s hard to find someone who hasn&#8217;t filled their shiny Apple device with pages upon pages of free and paid-for applications. And it&#8217;s easy to see why. You can play games on your iPhone, check your stocks on your iPhone, synchronize files from your iPhone to your desktop computer&#8230; your ability to interact with your handheld device is only limited by your imagination (and your desire to search for these awesome apps).</p>
<p>To that extent, we&#8217;re going to make it easy for you marketers to combine your profession with your portable. We&#8217;ve rounded up some of the best iPhone apps that marketers should have on their phones, everything from the real-time searches of social media to Web analytics. We&#8217;ve left few stones unturned&#8211;with more than one billion apps in the Apple iPhone store, it&#8217;s always tough to find the gems. Here are a few of the best:</p>
<h3><a href="http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=299083623&amp;mt=8"><img class="size-medium wp-image-1121 alignnone" title="SEM Calculator" src="http://www.tendocom.com/view/wp-content/uploads/2009/09/top10apps1-198x300.jpg" alt="top10apps1" width="198" height="300" />SEM Calculator</a><br />
(Free)</h3>
<p>This application builds in a number of calculators that you can use to evaluate different parameters of a Web marketing campaign. You can evaluate potential cost-per-thousand and cost-per-action figures in a number of different ways, including direct cost-per-click to cost-per-thousand analyses and an evaluation of the maximum amount of money you should be spending on CPC based on your goals and conversion rate.</p>
<h3><a href="http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=302697369&amp;mt=8"><img class="size-medium wp-image-1122 alignnone" title="Analytics Pro" src="http://www.tendocom.com/view/wp-content/uploads/2009/09/top10apps2-198x300.jpg" alt="top10apps2" width="198" height="300" />Analytics Pro</a><br />
($3.99)</h3>
<p>Want the power of a Google analytics database at your fingertips?  Analytics Pro is perfect for the marketer who just can&#8217;t get away from the stats and figures: Carry your website&#8217;s traffic measurements, target goals, and visitor details wherever you go.  For a slightly pricer version with a different interface and feature-set, you can also check out <a href="http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=303689911&amp;mt=8">Analytics App</a> ($5.99).</p>
<h3><a href="http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=281826146&amp;mt=8"><img class="size-medium wp-image-1123 alignnone" title="SalesForce Mobile" src="http://www.tendocom.com/view/wp-content/uploads/2009/09/top10apps3-207x300.jpg" alt="top10apps3" width="207" height="300" />SalesForce Mobile</a><br />
(Free)</h3>
<p>If you rely on the comprehensive databasing functionality of the SalesForce platform to manage your business relationships, then you&#8217;ll appreciate the ability to pull this information onto your mobile device. Navigate customer records, send emails, call contacts, and create queries, amongst other features&#8211;all you need is an unlimited SalesForce account or one with a working mobile license.</p>
<h3><a href="http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=318518757&amp;mt=8"><img class="size-medium wp-image-1124 alignnone" title="TweetDeck" src="http://www.tendocom.com/view/wp-content/uploads/2009/09/top10apps4-208x300.jpg" alt="top10apps4" width="208" height="300" />TweetDeck</a><br />
(Free)</h3>
<p>If you&#8217;re serious about marketing, it&#8217;s imperative that you know exactly what your customers are thinking and saying about your brand at any given moment. Enter TweetDeck: Unlike most other Twitter clients for the iPhone, TweetDeck allows you to structure incoming Tweets in a column-based format. You can set up real-time searches for specific words and phrases in addition to the general Twitter functions like friends lists and customized groups. It&#8217;s the easiest way to know exactly when JoeSmith01 is hacked off at your customer service or, for that matter, when he&#8217;s praising your efforts to all of his 341,402 followers.</p>
<h3><a href="http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=318076260&amp;mt=8"><img class="size-medium wp-image-1125 alignnone" title="PokeSEO" src="http://www.tendocom.com/view/wp-content/uploads/2009/09/top10apps5-198x300.jpg" alt="top10apps5" width="198" height="300" />Pokeseo</a><br />
($0.99)</h3>
<p>It&#8217;s not extremely comprehensive, but this 99-cent iPhone application does deliver a quick way for checking the page rank of any website on Google. You can also see just how many links are funneling into your site on Google, Yahoo, MSN Live, and AOL. For access to Alexa data as well, check out the <a href="http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=287056972&amp;mt=8">Domain Tracker</a> app (free).</p>
<h3><a href="http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=289923007&amp;mt=8"><img class="size-medium wp-image-1126 alignnone" title="Domain Scout" src="http://www.tendocom.com/view/wp-content/uploads/2009/09/top10apps6-198x300.jpg" alt="top10apps6" width="198" height="300" />Domain Scout</a><br />
(Free)</h3>
<p>Looking to build out a new Web presence?  Have a great idea for a new website on-the-fly, but you&#8217;re not sure whether the name is actually available for purchase?  Check out Domain Scout, a free application that tells you if your potential domain name idea is free or purchased. A full history of your searches allows you to go back and stalk old ideas that might have lapsed past their renewal dates.</p>
<h3><a href="http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=305084933&amp;mt=8"><img class="size-medium wp-image-1127 alignnone" title="Ember" src="http://www.tendocom.com/view/wp-content/uploads/2009/09/top10apps7-208x300.jpg" alt="top10apps7" width="208" height="300" />Ember</a><br />
($9.99)</h3>
<p>Contribute to your company&#8217;s Campfire network with this helpful application. This application (and Campfire) is a great way to save and archive corporate communications from anywhere in the world&#8211;a solution that&#8217;s far more elegant than your typical instant or text messaging conversation. Keep your team on the same page without having to scroll through endless email replies in your already overflowing inbox.</p>
<h3><a href="http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=284885288&amp;mt=8"><img class="size-medium wp-image-1128 alignnone" title="OmniFocus" src="http://www.tendocom.com/view/wp-content/uploads/2009/09/top10apps8-208x300.jpg" alt="top10apps8" width="208" height="300" />OmniFocus</a><br />
($19.99)</h3>
<p>This expensive organization tool is the crème de la crème for keeping your busy life in order. You can keep track of your tasks by categories, locations, involved people, or dates. And like the iPhone&#8217;s native calendar integration, you can synchronize OmniFocus wirelessly via Apple&#8217;s MobileMe or a WebDAV-supported server. Never miss an engagement again.</p>
<h3><a href="http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=312021341&amp;mt=8"><img class="size-medium wp-image-1129 alignnone" title="Scribble" src="http://www.tendocom.com/view/wp-content/uploads/2009/09/top10apps9-199x300.jpg" alt="top10apps9" width="199" height="300" />Scribble</a><br />
($0.99)</h3>
<p>Ever find yourself having trouble articulating a concept in a business meeting or lunchtime discussion?  Can&#8217;t find your pen?  Wouldn&#8217;t you love a way to diagram your thoughts without having to turn to the back of an easily lost napkin or non-existent whiteboard?  That&#8217;s where Scribble comes into play. Draw your thoughts into a quick, finger-scribbled diagram, then email your doodle to all interested participants.</p>
<h3><a href="http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=312686749&amp;mt=8"><img class="size-medium wp-image-1120 alignnone" title="Air Sharing Pro" src="http://www.tendocom.com/view/wp-content/uploads/2009/09/top10apps10-209x300.jpg" alt="Air Sharing Pro" width="209" height="300" />Air Sharing Pro</a><br />
($9.99)</h3>
<p>Transform your iPhone into a portable storage device by connecting it to your company&#8217;s wireless network and mounting it via your laptop computer or any connected Internet browser. From there, you can transfer files to your device and&#8211;better still&#8211;view these files on-the-go. The application supports documents like PDFs, Microsoft Office files, iWork files, and more.  It&#8217;s a perfect tool for practicing your PowerPoint presentation sans laptop.</p>
<p><strong>Have any favorite apps of your own?  From marketing to games, what tickles your iPhone/iPod Touch fancy?  <a href="mailto:davidm@tendocom.com">Let me know</a>, and I&#8217;ll feature your submissions in a future article!</strong></p>
<hr />
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		<item>
		<title>Apple, where art thou? Your iPhone 3G release is a bomb</title>
		<link>http://www.tendocom.com/view/apple-where-art-thou-your-iphone-3g-release-is-a-bomb-54</link>
		<comments>http://www.tendocom.com/view/apple-where-art-thou-your-iphone-3g-release-is-a-bomb-54#comments</comments>
		<pubDate>Fri, 11 Jul 2008 23:32:35 +0000</pubDate>
		<dc:creator>Tendo Communications</dc:creator>
				<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[iphone]]></category>
		<category><![CDATA[jet blue]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[zappos]]></category>

		<guid isPermaLink="false">http://www.tendocom.com/blog/?p=66</guid>
		<description><![CDATA[<p>This morning, shortly after Apple  released the iPhone3G, mayhem transpired all over the Web when new customers  were unable to activate their phones, and those trying to update their old  iPhones stalled during the final step of the process.</p>
<p>Stories of the troubles quickly hit  the front pages of major news sites. [>>]]]></description>
			<content:encoded><![CDATA[<p>This morning, shortly after Apple  released the iPhone3G, mayhem transpired all over the Web when new customers  were unable to activate their phones, and those trying to update their old  iPhones stalled during the final step of the process.</p>
<p>Stories of the troubles quickly hit  the front pages of major news sites. Bloggers, twitterers, and online community  participants complained with vigor, some in a noticeable  panic.</p>
<p>Some examples from  Twitter:</p>
<blockquote><p><em>cianna: </em> So I held off upgrading yesterday to avoid what just happened me: I am looking at a very pretty brick.</p>
<p><em>cianna: </em> today discovering how dependent I&#8217;ve become on iPhone: SMS &amp; web. Feeling unreachable, hunting for wifi w/ MBP. Almost a luddite.</p>
<p><em>toss_garbage:</em> iPhone 2.0 &#8211; An upgrade for disaster</p>
<p><em>judysalinas:</em> 3g iphone day has turned into the black mac day. Wtf. Go nokia!</p>
<p><em>nickreed: </em> Why is it that my iPhone was more stable with unsanctioned jailbroken 1.1.4 software, then with official 2.0 software? Nice work Apple.</p></blockquote>
<p>Earlier this morning, the Associated Press spoke with an AT&amp;T spokesman, who pinpointed Apple&#8217;s iTunes servers as the culprit. And what did Apple have to say? As of 4 p.m. this afternoon, nothing. Their corporate website makes no mention of the problems. The latest news in their &#8220;Hot News&#8221; section is, &#8220;Apple has raised the bar with iPhone 3G,&#8221; a post from yesterday. Their twitter account (appleinc) was last updated three days ago.</p>
<p><strong>Take a cue from Zappos and JetBlue</strong></p>
<p>Today&#8217;s consumers expect more than this, especially from a company like Apple, which has a loyal base of fanatics, many of whom are bloggers and twitterers. <em>Wired&#8217;s</em> article, &#8220;<a href="http://www.wired.com/wired/archive/15.04/wired40_ceo.html">The See-Through CEO</a> ,&#8221; cites numerous examples of corporations that own up to their problems, choosing to be more open with the public.</p>
<p>JetBlue’s corporate communications department monitors and responds to what’s being said about them in the twittersphere (see Jonathan Fields&#8217;s blog post, “<a href="http://jonathanfields.com/blog/jetblue-twitter-customer-service-or-to-spy/">Is JetBlue using twitter to spy on its customers…or blow their minds?</a> ”).</p>
<p>The CEO of <a href="http://twitter.com/zappos">Zappos</a> is also a power twitterer. He has 7,950 followers, actively tweets, and pays close attention to the conversations happening there. How close? Back in May, I tweeted, “@zappos Thank you for the super speedy delivery of my new Asics tiger sneakers. Ordered Sunday of a holiday weekend and received today!”  Forty minutes later, he sent me a direct message: “glad you had a great experience!”</p>
<p>You don’t have to ask if I’m going to buy shoes from Zappos again. As for upgrading the firmware on my iPhone v1? I won&#8217;t be doing that anytime soon. —<em>Anna Marie Panlilio, marketing specialist</em></p>
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