The Tendo View

Insights and analysis for your strategic communications

Tag archive for ‘conversation’

  • Traits of an engaging blogger

    5/13/10 • (3)

    Your organization has a blog. You’ve even got some employees who are eager to put pen to digital paper and produce content. But there’s a difference between blah content and the “I’m-subscribing-to-this-blogger-because-he’s-got-interesting-views” content. The writer of the latter often attracts regular readers, engages readers in conversation (not only on his or her own blog, but… Continue reading

  • Turning bad news into good business

    9/16/09 • (0)

    It used to be that angry customers had only a couple options for expressing their dissatisfaction with a company’s products or services. They could call customer service, write a letter or e-mail. However, the proliferation of social media and blogging platforms have provided numerous outlets for customers to voice their displeasure. Worse, with such outlets as Facebook and Twitter, negative opinions spread faster than wildfire. Continue reading

  • Anatomy of a subversive viral campaign

    8/14/09 • (1)

    If marketers had a template for creating the next Internet sensation—the next Susan Boyle YouTube video or the latest celebrity scandal—we’d have some serious job security. Sadly, there is no template to follow, but any marketer looking for a viral road map could take a lesson from Jared Holstein, editor for TopGear.com America.… Continue reading

  • 5 things you need to know about conversational marketing

    2/01/09 • (0)

    From the highest levels of government to the world of corporate marketing, we’re seeing that transparency and accessibility may be the watch words for 2009. Last month, one of the first moves by the Obama administration was to increase government transparency, including a memo directing government agencies to “adopt a presumption in favor” of Freedom… Continue reading