Tag archive for ‘communication’
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Relevance is *still* the key to relationships
Out with the old? Not so fast. This blog entry from February 2006 is a shining example of the adage that the more things change, the more they really do stay the same. Karla Spormann’s five key points about staying relevant ring as true today as they did back then, though the Minority Report reference is certainly past its shelf life… Continue reading
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When saying so little can deliver so much
Much has been said about the benefits of using social networks such as Facebook, Twitter, and MySpace for connecting with customers. However, there’s another much-less-touted although equally valuable vehicle for reaching customers—SMS or text-based messaging.
Nowadays, most of us probably receive text messages from someone with whom we do business; for example, a message… Continue reading
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Turning bad news into good business
It used to be that angry customers had only a couple options for expressing their dissatisfaction with a company’s products or services. They could call customer service, write a letter or e-mail. However, the proliferation of social media and blogging platforms have provided numerous outlets for customers to voice their displeasure. Worse, with such outlets as Facebook and Twitter, negative opinions spread faster than wildfire. Continue reading
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Feelings … the new frontier
Sure, your company has a presence on Facebook and Twitter and is probably using the social media platforms primarily for pushing public relations and marketing messages. While you’re doing all the talking, who’s listening to what your customers are saying? And not just to what they’re saying, but to how they’re saying it.
Searching… Continue reading
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Time.com: “Long-form web writing is dead!” Duh.
In an excerpt of a recent interview with Josh Tyrangiel, the managing editor of Time.com explains how “long-form” journalism just does not work on the Web. Well, doh! I’m glad the lead editor of Time.com has realized this, but it’s sad that he’s making this statement in 2009.
Tendo was founded 10 years ago… Continue reading
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To brand, or to shill? That is the question
Last I checked, Dr. Eric Schmidt wasn’t jumping on to Google financial briefings to preach about Apple’s latest iPhone firmware update. And last I checked, the same good doctor wasn’t running across the stage at MacWorld–or whatever events Apple’s keynoting now–arm-pumping to the chant of, “Google! Google! Google!”
That’s because of a little thing… Continue reading
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Love and Communication
Marketing thrives on analytics and hard data. But sometimes it’s the immeasurable, touchy-feely stuff that can make or break a brand. Are you paying attention to the emotional side of customer communications? Continue reading
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You’re Not Your Customer
If only all business transactions were as simple as Halloween.
It’s a straightforward value proposition: The kids deliver the entertainment (a parade of little fairies, superheroes and bumblebees). The adults pay for the favor (preferably with a gooey candy bar and not a box of organic raisins—yuck).
Business can be more complicated, but… Continue reading
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Marketing Lessons of the Summer Blockbuster
They may be popcorn movies, but they still teach five valuable lessons to remember when creating your own customer communication campaign. Continue reading
